Question 1

WHEN SHOULD I EXPECT MY ORDER?

Accepted Answer

We are just as excited as you are for you to receive your order! Carbon and Sulfur is a small online business, consisting of 2 people. Typically, processing and shipping takes 3 - 5 business days before you receive your tracking number.

Question 2

WHAT SHIPPING CARRIER DO YOU USE?

Accepted Answer

Reliable local USPS.

Question 3

WHAT IF MY ORDER IS DAMAGED OR BROKEN WHEN IT ARRIVES?

Accepted Answer

We are sorry to hear this. :(
Please refer to our Return Policy procedure here.

Question 4

DO YOU SHIP OVERSEAS?

Accepted Answer

Unfortunately, we do not ship overseas.

Question 5

ARE YOU AVAILABLE IN CREATING CUSTOM PIECES?

Accepted Answer

We would love to hear your thoughts! You may reach out to carbonandsulfur@gmail.com to set up a free consultation.

Question 6

DO YOU SELL AT POP UP STORES?

Accepted Answer

Yes! We invite you to join the tribe and subscribe here and or follow us on instagram @carbonandsulfur you'll be one of the firsts to know where we will be next. You may also check our upcoming events for more information. We would love to meet you!

Question 7

WHAT METHOD OF PAYMENTS DO YOU ACCEPT?

Accepted Answer

We accept all credit cards and cash (for studio pick up and pop up only).

Question 8

CAN I PURCHASE A GIFT ORDER?

Accepted Answer

Of course. Click the 🎁 gift box option at check out and we will send them a personalized note from you. Summary of purchase will not be included.

Question 9

PRODUCT INFORMATION

Accepted Answer

Our products are non toxic and we use a lead free glaze. All items are dishwasher and microwave safe.

FREQUENTLY ASKED QUESTIONS